Terms of business and policies

By placing an order with us you are agreeing to accept the terms and conditions set out below.


  1. Our Agreement With You
  2. Processing Your Order
  3. Returns
  4. Cancelling Your Order
  5. Basis of Sale
  6. Price of the Goods
  7. Risk and Property
  8. Warranties
  9. Force Majeure
  10. General
  11. Whole Agreement


1. Our agreement with you

In this agreement, we are Leaf Leather of 68, The Square, Chagford, Devon TQ13 8AE and you are the person detailed on your online order.

Our agreement is made on the date we deduct payment from your nominated payment method, details of which you provided on the order form. Only the goods listed on the confirmation of despatch email sent at the time of despatch will be included in the agreement. Our agreement includes all correspondence from us to you.

2. Processing your order

We will send a confirmation email by way of acknowledging your order within 24 hours. This email does not constitute acceptance of your order by us.

If your chosen products are in stock your order will be processed. We will deduct the price payable for your chosen products plus any shipping charges from your nominated payment method.

Should you not receive your chosen products within 10 days of despatch please contact us to let us know by email or by telephone. (For non UK mainland orders please allow up to 25 days). You will then be given the choice of:
a) Cancelling your order whereupon we will refund the full price you paid, or
b) After a further waiting period as agreed by us, we will despatch a replacement order provided the goods remain in stock. If no stock is available, we will cancel and refund the order.

If the goods should turn up after the order has been cancelled and refunded or a duplicate order delivered, you must contact us to arrange payment for the duplicate items or to arrange return of the goods.

3. Returns

If goods are to be returned to us, they must be in their original condition and with the original packaging, within 14 days of receipt.

On receipt of the goods we will refund their full amount as soon as possible and within a maximum of 30 days. All returns must be authorised by Leaf leather by obtaining an authorised returns number.

All postage back to Leaf Leather is the responsibility of the purchaser.

On return of your goods you may request replacement products. We will despatch these to you subject to availability. Your original order will be refunded and a new order placed this allows complete traceability of orders.

Faulty Returns
For Faulty or incorrect items please contact us for authorisation to return them to Leaf Leather. We will either refund in full or despatch an alternative.

4. Cancelling your order

Under the Distance Selling Regulations, you may cancel your order for any reason by giving us written notice within 7 working days, starting the day after delivery. This must be in writing and sent by email to leafartisanleather@gmail.com. In all cases you are responsible for the cost of returning the goods.

5. Basis of Sale

The terms of this, Our Agreement with You, shall govern our contract to the exclusion of any other terms and conditions.

Any typographical clerical or other error or omission in any sales literature price list acceptance of offer or other document or information issued by us is subject to amendment by us where reasonable in all of the circumstances to do so.

You are responsible for ensuring the accuracy of your Order and the details provided in your online order.

The quantity and description of your chosen products shall be those set out in the Online Order unless we subsequently agree otherwise.

Although every care is taken in regards to accuracy of our online webshop, sometimes omissions or errors can occur and Leaf Leather reserve the right to withdraw the offer of sale. Please note that occasionally suppliers may make small amendments to hardware. We always offer items of equal or better quality. However, if it is important that a particular clasp or buckle be exactly as shown on the website please call 01647 432414 for confirmation before ordering.

6. Price of the Goods

The price of the Goods shall be the price quoted by us on our Website next to the illustration/description of your chosen products, unless agreed otherwise by us in writing. All prices unless otherwise stated are displayed in pounds sterling (GBP).

The price is inclusive of all relevant taxes.

We reserve the right to change prices for products at any time without prior notice.

7. Risk and Property

Risk of damage to or loss of your chosen products shall pass to you on delivery of them.

Notwithstanding delivery and the passing of risk in your chosen products or any other provision of this Agreement property in your chosen products shall not pass to you until we receive cleared funds payment in full of the price of your chosen products.

8. Warranties

We warrant that you will be entitled to the benefit of Leaf Leather warranty of 6 months from the date of purchase on any item which may be agreed by us to be faulty. This does not include, general wear and tear, and damage due to misuse of the products.

You warrant that the information entered on your online order is correct.

Where we sell to you under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976) your statutory rights are not affected by this Agreement.


We shall not be liable to you or be deemed to be in breach of this Agreement by reason of any delay in performing or any failure to perform any of our obligations if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing the following shall be regarded as causes beyond our reasonable control:-

  • Act of God explosion flood tempest fire or accident.
  • War or threat of war sabotage insurrection civil disturbance or requisition.
  • Acts restrictions regulations bye-laws prohibitions or measures of any kind on the part of any governmental parliamentary or local authority.
  • Import or export regulations or embargoes.

10. General

If any provision of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of this Agreement and the remainder of the provision in question shall not be affected thereby.

The Contract shall be governed by the laws of England.

11. Whole Agreement

The terms and conditions set out in this Agreement represent the entire Agreement.